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Customer Service Advisor - Helpdesk

Mulgrave VIC 3170, Australia Req #1535
Tuesday, 2 August 2022

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.


This 12 month Maternity Leave - Customer Service Advisor role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer - Coles.
Your key responsibilities will include:

  • Effectively manage a high volume of both inbound/outbound calls.
  • Resolve, manage and escalate problems logged by our customers.
  • Accurately capture data and work to realistic KPI’s.
  • Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.
You will be required to:
  • Experience working in a call centre - Highly desirable.
  • Exceptional customer service focus.
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail.
What we offer: 
  • Employment within a modern custom designed building.
  • Stand up/sit down desks
  • We supply semi-continental breakfasts each day including coffee!
  • Above award wages.
  • Supportive, fun and encouraging team.
  • Career progression
  • Free on-site parking

Send a cover letter and resume now via the Apply now button! 

If you would like the opportunity to be part of a growing Australian Facilities Management business and you believe in delivering an outstanding and personable customer experience, apply now we would love to hear from you.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.     

City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.

Other details

  • Pay Type Hourly
Location on Google Maps
  • Mulgrave VIC 3170, Australia