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Customer Service Advisor - Helpdesk

10 Nexus Ct, Mulgrave VIC 3170, Australia Req #1385
Thursday, 12 May 2022

City FM Australia provides world-leading facilities management and engineering solutions which ensure safe, compliant, successful and sustainable outcomes on time and within budget for our partner.


Reporting to the Helpdesk Manager, this role offers an enthusiastic, motivated and driven customer service representative a wonderful opportunity to join a fast paced, diverse team, and take your career to the next level by supporting our valued customer working within a hybrid model for a growing facility management organisation.

If you believe in delivering an outstanding and personable customer experience, apply now with a brief cover letter and resume!

This is a permanent full time position.

Your key responsibilities will include:

  • Effectively manage a high volume of both inbound/outbound calls.  
  • Resolve, manage and escalate incidents logged by our customers.  
  • Reporting to all Managers as required on all incidents and ensuring the correct processes are followed.  
  • Ensure a swift and efficient service whilst adhering to agreed service levels 
  • Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.  
  • Undertake and complete all relevant administration duties in a designated timeframe.  

You will have / be required to:  

  • Experience working in a call centre, retail or hospitality - Desirable.  
  • Exceptional customer service focus.  
  • Excellent communication skills, both written and verbal.   
  • Demonstrated ability to prepare concise, accurate, well-supported reports using Excel Intermediate level of computer literacy and Microsoft Office 
  • Strong attention to detail. 
  • Be fully vaccinated against Covid19 as per Govt guidelines. 
  • Able to attend 2 full weeks of onsite paid training

What we offer:

  • Above award wages
  • Free coffee and fruit
  • Supportive and encouraging team
  • Growing organisation with career progression
  • Our modern building has access to walking tracks, exercise equipment and a basketball court on the roof!

If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.

City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals

Other details

  • Pay Type Hourly
Location on Google Maps
  • 10 Nexus Ct, Mulgrave VIC 3170, Australia