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Customer Service Advisor - Helpdesk Fulltime

10 Nexus Ct, Mulgrave VIC 3170, Australia Req #1138
Wednesday, 4 May 2022
City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.


This Fulltime role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer Coles.

Your key responsibilities will include:

  • Effectively manage a high volume of both inbound/outbound calls.
  • Resolve, manage and escalate problems logged by our customers.
  • Accurately capture data and work to realistic KPI’s.
  • Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

You will be required to:

  • 1 – 2 year experience working in a call centre - Highly desirable.
  • Exceptional customer service focus.
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail.
  • Be fully vaccinated
  • Be able to attend 2 weeks of paid training in office
What we offer: 
  • Secure employment within a recently renovated modern building.
  • We supply semi-continental breakfasts each day including coffee!
  • Above award wages.
  • Free onsite parking.
  • Career progression.
  • Employee Assistance Program.
  • Supportive and encouraging team!
If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you.  Please send resume and cover letter to apply.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.   

City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.

Other details

  • Pay Type Hourly
Location on Google Maps
  • 10 Nexus Ct, Mulgrave VIC 3170, Australia